Help Guide
Home Theatre System
HT-A9
JavaScript is disabled.
Please enable JavaScript and reload the page.
Back
Back to Top
Print
Sound is not output from some speakers.
Some speakers may not output sound depending on the contents or sound mode.
Go to Page Top
Getting Started
About Manuals of the Speaker System
What You Can Do with the Speaker System
Guide to Parts and Controls
Control Box
Speakers
Remote Control
Using the Home Menu
Setting Up
Installing the Speaker System
Installing the Control Box and Speakers
Mounting the Speakers on a Wall
Connecting to a TV
Connecting a TV Compatible with
ARC
/
eARC
When Your TV Has the
S-CENTER SPEAKER IN
Jack
Connecting an AV Device
Connecting an AV Device Compatible with the
2K
/
4K
Video Format
Connecting an AV Device Compatible with the
8K
Video Format
Connecting to the AC Outlet (mains)
Performing Initial Settings
If the Speakers Are not Connected Correctly
Watching Images
Watching TV
Playing the Connected AV Device
Listening to Music/Sound
Listening to Sony TV Sound with the BLUETOOTH® Function
What You Can Do by Connecting a TV with the
BLUETOOTH
Function
Listening to TV Sound by Connecting the Speaker System and TV Wirelessly
Listening to Sound of the Paired TV
Listening to Music/Sound with the BLUETOOTH Function
Listening to Music by Pairing the Mobile Device That Is Connected for the First Time
Listening to Music from the Paired Device
Listening to Sound of the Connected TV or Device Using Headphones
Listening to Sound by Pairing with Headphones
Listening to Sound with Paired Headphones
About the Connection of the Headphones
Listening to Music by Connecting to a Network
What You Can Do by Connecting the Speaker System to a Network
Connecting to a Wireless Network
Setting up a Wireless Network Connection on the Home Menu
Setting up a Wireless Network Connection Using
Sony | Music Center
Setting up a Wi-Fi Connection Using an
iOS
Device
Connecting to a Wired Network
Connecting to a PC or Router with a LAN Cable
Setting up a Wired Connection
Enjoying
360 Reality Audio
Using
Spotify
Streaming Music with
Chromecast built-in
Operating the Speaker System by Talking to an
Alexa
Built-in Device
Streaming Music with an
iOS
Device
Using
Sony | Music Center
Listening to Music on your PC via a Home Network
Adjusting the Volume and Sound Quality
Adjusting the Volume
Enjoying Immersive Surround Experience (
IMMERSIVE AE
)
Setting the Sound Effect That Is Tailored to Sound Sources (
Sound Mode
)
Making Dialogs Clearer (
VOICE
)
Enjoying Clear Sound with Low Volume at Midnight (
NIGHT
)
Adjusting the Delay Between the Picture and Sound
When Watching the TV
When Watching Another Device
Enjoying Multiplex Broadcast Sound (
AUDIO
)
Adjusting the Dialog Volume While the DTS:X Content is Played Back
When Watching the TV
When Playing Content on an AV Device
Using the Speaker System by Interlocking with a TV
Operating the Speaker System by Interlocking with a TV (
Control for HDMI
Function)
Operating the Speaker System by Interlocking with a TV Compatible with the “
BRAVIA
” Sync Function
Changing the Settings
Changing the Brightness of the Front Panel Display and Indicators (
DIMMER
)
Saving Power in Standby Mode
Performing
Easy Setup
Performing Advanced Settings
Using the [
Advanced Settings
] Menu
[
Speaker Settings
]
[
Audio Settings
]
[
HDMI Settings
]
[
Bluetooth Settings
]
[
System Settings
]
[
Network Settings
]
[
Resetting
]
[
Software Update
]
Updating the Software
Troubleshooting
Troubleshooting
Power
The speaker system does not power up.
The speaker system does not turn on even when the TV is turned on.
The speaker system turns off when the TV is turned off.
The speaker system does not turn off even when the TV is turned off.
The speaker system cannot be turned off.
Picture
There is no picture or the picture is not output correctly.
The picture on the TV screen is distorted.
3D content from the
HDMI IN
jack does not appear on the TV screen.
High definition video signal (4K/60p 4:4:4, 4:2:2 and 4K/60p 4:2:0 10 bit, etc.) from the
HDMI IN
jack does not appear on the TV screen.
An image is not displayed on the entire TV screen.
Picture and sound of the device that is connected to the speaker system are not output from the TV when the speaker system is not turned on.
HDR
contents cannot be shown in high-dynamic range.
Sound
No sound is output from the speaker system.
The speaker system cannot connect to a TV with the
BLUETOOTH
function.
No TV sound is output from the speaker system.
The sound skips or noise is generated.
Picture and sound of the device that is connected to the speaker system are not output from the TV when the speaker system is not turned on.
The sound is output from both the speaker system and TV.
The sound is interrupted while watching a TV program or content on a Blu-ray Disc, etc.
The TV sound from this speaker system lags behind the image.
No sound or only a very low-level sound of the device connected to the speaker system is heard.
The surround effect cannot be obtained.
No sound is output from the optional subwoofer.
Sound is not output from some speakers.
Sound Field Optimization
Sound Field Optimization
is failed.
Mobile Device Connection
Pairing cannot be achieved.
BLUETOOTH
connection cannot be completed.
Sound of the connected
BLUETOOTH
mobile device is not output from the speaker system.
Headphones Connection with the BLUETOOTH Function
Pairing cannot be achieved.
BLUETOOTH
connection cannot be completed.
No sound is output from the connected
BLUETOOTH
headphones.
The
BLUETOOTH
connection with the headphones becomes disconnected.
Wireless LAN Connection
The speaker system cannot connect to the network or the network connection is unstable.
The wireless LAN router you want is not shown in the wireless network list.
Internet Connection
You cannot connect the speaker system to the Internet.
Remote Control
The remote control of this speaker system does not function.
Others
The
Control for HDMI
function does not work properly.
[
PRTCT
], [
PUSH
], speaker name ([
FL
], [
FR
], [
RL
], [
RR
], or [
SUB
]), and [
POWER
] flash alternately in the front panel display.
[
HIGH
], [
TEMP
], and [
ERROR
] appear alternately for 2 seconds each in the front panel display, [
STANDBY
] appears in the front panel display, then the speaker system is turned off.
[
BT TX
] appears in the front panel display.
Wireless functions (wireless LAN, the
BLUETOOTH
function, speakers, or optional subwoofer) are unstable.
Spotify
cannot be played with the
MUSIC SERVICE
button, or cannot be played on the way of playback.
The speaker system restarts.
Resetting the Speaker System
Additional Information
Supported Input Audio Formats
Supported
HDMI
Video Formats
On
BLUETOOTH
Communication
Copyrights and Trademarks
