Troubleshooting
If you have any problems, please follow the process below.
| 1. Check each section in this Help Guide. |
| 2. Restart the device being connected such as your smartphone. |
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3. Access and check the support site below. https://www.sony.net/support/IER-EX15C/ |
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4. Should any problems persist, consult the Sony support contact below or your nearest Sony dealer. https://www.sony.net/support-contact |