Troubleshooting
If the speaker does not function as expected, try the following steps in order to resolve the issue.
| 1. Connect the speaker to an AC outlet. |
| 2. Restart the connected device such as your smartphone or computer. |
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3. Access the Sony support site from the menu of the “Sound Connect” app to search for the cause and solution of the issue. Alternatively, check the support site below.
https://www.sony.net/support/SRS-ULT3000/ |
| 4. Restart the speaker. |
| 5. Initialize the speaker. |
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6. Should any problems persist, consult Sony support contact below or your nearest Sony dealer.
https://www.sony.net/support-contact |
TP1002380735