When you have an issue:

Do the following before you request a repair service.

  • Read the relevant instruction and troubleshooting topics in this Help Guide.

  • Press the DIMMER/RESTART button on your wireless speaker.

  • Initialize your wireless speaker.

    All the settings, including the volume setting, are cleared and the pairing (device registration) information is deleted.

  • Visit our customer support home page.

If the none of the above works, consult your nearest Sony dealer.

Go to Page Top