What do I do when the One-touch connection (NFC) does not work?

  • Make sure that your wireless speaker is connected to your network.

  • The screen of the NFC-compatible device may be locked. Unlock the screen before you touch the device to your wireless speaker. For detailed instructions, refer to the operating instructions supplied with the NFC-compatible device.

  • Keep the NFC-compatible device touched on the N-mark symbol on your wireless speaker until the device vibrates. If the NFC-compatible device does not vibrate, slowly move the device back and forth and around.

  • Make sure that the NFC function is active on the NFC-compatible device. For detailed instructions, refer to the operating instructions supplied with the NFC-compatible device.

  • If the NFC-compatible device is in a case, remove the case.

  • NFC receiving sensitivity varies depending on the NFC-compatible device. If you keep failing to connect/disconnect your wireless speaker with the NFC-compatible device by One-touch (NFC), perform the on-screen connection/disconnection operations on the NFC-compatible device. For detailed instructions, refer to the operating instructions supplied with the NFC-compatible device.

  • The One-touch connection switching function is no longer supported by the speaker's system software, Version xxxxx088 and later. (As of February, 2019)