What do I do when I hear no music from the connected Bluetooth device through the speaker or the output sound crackles/distorts/interrupts?

  • Check the volume of your wireless speaker and the connected Bluetooth device.

  • Make sure that playback is in progress on the connected Bluetooth device.

  • Make sure that a Bluetooth connection is established between your wireless speaker and the Bluetooth device. For detailed instructions, refer to the operating instructions supplied with the Bluetooth device.

  • Pair your wireless speaker with the Bluetooth device (device registration) once again.

  • Make sure that the equalizer function of the connected Bluetooth device is not active. For detailed instructions, refer to the operating instructions supplied with the Bluetooth device.

  • Move your wireless speaker away from a microwave oven or a wireless LAN device.

  • Bring the Bluetooth device closer to your wireless speaker. If there is an object between the speaker and the Bluetooth device, move the object out of the way.