What can I do to solve a problem?
If the speaker does not function as expected, try the following steps to resolve the issue.
- Find the symptoms of the issue in this Help Guide and try any corrective actions listed.
- Charge the speaker.
You may be able to resolve some issues by charging the built-in battery. - Reset the speaker.
- Initialize the speaker.
This operation restores the settings such as volume, etc. to the factory default settings, and deletes all pairing information. - Look up information on the issue on the customer support website.
- Access the following support home pages to get support information about your speaker:
- For customers in Americas:
https://www.sony.com/am/support - For customers in Europe:
https://www.sony.eu/support - For customers in China:
https://service.sony.com.cn - For customers in other countries/regions:
https://www.sony-asia.com/support
- For customers in Americas:
If the operations above do not work, consult your nearest Sony dealer.
