No sound is output or the playback sound distorts/interrupts

  • Check the volume of your speaker and the connected BLUETOOTH device.

  • Make sure that playback is in progress on the connected BLUETOOTH device.

  • If you are connecting a computer to the speaker, make sure the audio output setting of the computer is set for a BLUETOOTH device.

  • Make sure that a BLUETOOTH connection is established between your speaker and the BLUETOOTH device.

  • Pair your speaker with the BLUETOOTH device (device registration) once again.

  • Make sure that the equalizer function of the connected BLUETOOTH device is not active. For detailed instructions, refer to the operating instructions supplied with the BLUETOOTH device.

  • Move your speaker away from a microwave oven or a Wi-Fi device.

  • Bring the BLUETOOTH device closer to your speaker. If there is an object between the speaker and the BLUETOOTH device, move the object out of the way.

  • If the CHARGE indicator flashes slowly, turn off the speaker and charge the built-in battery sufficiently.

  • A device with a built-in radio or tuner cannot be connected to the speaker via a BLUETOOTH connection since noise may occur in broadcasts.

  • Locate the speaker farther away from a TV, radio or tuner, etc. since noise may occur in broadcasts.

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