What can I do to solve a problem?
If the speaker does not function as expected, try the following steps to resolve the issue.
Find the symptoms of the issue in this Help Guide and try any corrective actions listed.
Charge the speaker.
You may be able to resolve some issues by charging the built-in battery.
Restart the speaker.
Initialize the speaker.
This operation restores the settings such as volume, etc. to the factory default settings, and deletes all pairing information.
Look up information on the issue on the customer support website.
Access the following support home pages to get support information about your speaker:
If the operations above do not work, consult your nearest Sony dealer.