What can I do to solve a problem?

If the speaker does not function as expected, try the following steps to resolve the issue.

  • Find the symptoms of the issue in this Help Guide and try any corrective actions listed.

  • Charge the speaker.

    You may be able to resolve some issues by charging the built-in battery.

  • Restart the speaker.

  • Initialize the speaker.

    This operation restores the settings such as volume, etc. to the factory default settings, and deletes all pairing information.

  • Look up information on the issue on the customer support website.

  • Access the following support home pages to get support information about your speaker:

If the operations above do not work, consult your nearest Sony dealer.