Connecting the camera (first-time connection)

When using Creators' App for the first time, be sure to follow the steps below to perform pairing (Bluetooth connection) from Creators' App. It is not possible to connect the camera by configuring the pairing settings on the smartphone.

  • The displayed text may vary depending on the camera used.

Migrating from Imaging Edge Mobile to Creators' App

If camera system software updates prevent you from using Imaging Edge Mobile as before, you will need to migrate to Creators' App.

  • Confirm that the Imaging Edge Mobile icon is (Ver. 7.7.2 or later). If the icon is different, update to the latest version and launch the app.
  • If you are using an iPhone/iPad, restart your iPhone/iPad (turn the power off and then turn it back on again) after updating the camera, and then connect the camera to Creators' App.

To watch how to connect your camera to Creators' App
https://support.d-imaging.sony.co.jp/app/creatorsapp/movie01/l/

  1. Launch Creators' App and select (Home) → [Connect to your camera].
    • If you previously connected another camera to Creators' App, open (Cameras) and select (Add connected camera) in the top right.
  2. Follow the instructions that appear on the screens of the smartphone and camera, and perform pairing (Bluetooth connection) between the camera and Creators' App.
    • Settings such as access to location information are necessary for the connection. If you choose to allow access, you can proceed to the next screen.
    • When using Android, after pressing [OK] on the camera, the message [Pairing request] may be displayed on the smartphone. The message will appear only for a few seconds, during which you should select [Pair & connect]. If the message disappears, swipe down from the top edge of the smartphone screen to display it again, or connect the camera again following the instructions from the top of this page. If you are still unable to connect, refer to the FAQ “Can't connect to camera”.
  3. When the [Initial camera settings] screen appears, follow the on-screen instructions to perform the initial camera settings.

To perform image transfers or camera operations

By connecting the camera to your smartphone via a Wi-Fi connection, you can transfer images from the camera to your smartphone or use your smartphone as a remote commander for the camera. The camera and Creators' App are automatically connected to Wi-Fi via the Bluetooth function. You can confirm the connection status on the camera monitor as follows.

(Bluetooth connection available): A Bluetooth connection with the smartphone has been established.

(Bluetooth connection unavailable): A Bluetooth connection with the smartphone has not been established.

　 　　 (Wi-Fi connection available): A Wi-Fi connection with the smartphone has been established. One of these icons is displayed.

(Wi-Fi connection unavailable): A Wi-Fi connection with the smartphone has not been established. One of these icons is displayed.

  • The icons displayed and their locations differ depending on the camera and the connection method.
  • For cameras with touch functions, the connection icons shown above may be hidden by the touch function icons. To display the icons, swipe left or right on the screen or press the icon touch switch button (the method differs depending on the camera) to temporarily hide the touch function icons.

Hint

  • Up to 5 cameras can be set up for connection, but only one can be used at a time.
  • When you launch Creators' App, if a message appears asking if you want to allow the app to access your photos, allow access to all photos. Also allow the use of location information (e.g., turn on exact location information).
  • Once pairing (Bluetooth connection) is completed, the connection will be established automatically from the second time onward.

Note

  • Connecting to a camera is not possible when security apps or the like are using a VPN. If the message [Since VPN is enabled on your smartphone, you may not be able to connect to the camera.] is displayed, follow the instructions to turn off the VPN.
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