Updating the camera’s system software using Creators' App

When an update of the camera’s system software becomes available, an [Update] button is displayed on the (Cameras) screen in Creators' App. This allows you to update the camera’s system software using just your smartphone and the camera, without the need to use a computer. First, download the update software to your smartphone, and then transfer the software to the memory card inserted into the camera.

  • You need to be signed in to perform an update using Creators' App. If you do not want to sign in, perform the update on your computer.
  • This function may not be available in some countries or regions.

Smartphone icon: Smartphone operation
Camera icon: Camera operation

  1. Camera icon Make sure the camera’s battery is sufficiently charged and insert an initialized memory card.
    • You cannot perform an update unless the remaining battery capacity is at least (three segments remaining) or 51%.
    • Format (initialize) the memory card in advance. Note that formatting erases all data and is irreversible.
    • For cameras with multiple slots, insert the memory card into slot 1.
    • Remove the vertical grip.
    • It may not be possible to perform an update if the temperature of the camera is too high. Allow the camera to cool down before proceeding.
  2. Smartphone icon Open the (Cameras) screen in Creators' App and select [Update].
    • If the camera’s system software is already the latest version, [Update] will not be displayed.
    • It is recommended that you perform this operation in a Wi-Fi environment.
  3. Smartphone icon Follow the on-screen instructions to continue.
    • If you are asked to sign in partway through the process, sign in.
  4. Smartphone icon When the [Download] button is displayed, check the capacity and start the download.
  5. Smartphone icon Camera icon When the message [Download completed] is displayed, turn on the camera and select [Transfer files to camera].
  6. Smartphone icon When the message [File transfer completed] appears, select [Close].
    • After the transfer completes, the downloaded file will be automatically deleted from the smartphone.
  7. Camera icon When the message [Update?] appears on the camera, press the bottom of the control wheel and read the precautions through to the end. Then, select [Execute].
    • Once you scroll to the end of the precautions, you can select [Execute].
    • The camera’s monitor will go blank, and the update will begin. It takes about 6 minutes to complete.
    • The camera’s access lamp flashes while the update is in progress. The number of flashes increases as the update proceeds, from 1 to 3 to 5. Do not turn the camera off or remove the memory card while the update is in progress.

The camera will restart automatically after the update completes.
To check the current version of the camera’s system software, select MENU → [Setup] → [Setup Option] → [Version].

Hint

  • You can pause the update operation after the download finishes in step 5. To resume, once again select [Update] on the (Cameras) screen in Creators' App.
  • You can pause the update operation after the transfer completes in step 6. To resume, select MENU →[Setup] → [Setup Option] → [Version] → [Software Update] on the camera.
  • The update file (BODYDATA.DAT) will remain on the memory card even after the update completes. You can delete it after finishing the update.
  • The latest update file includes the contents of past updates.

Note

  • If the access lamp alternates between long flashes and short flashes after selecting [Execute] in step 7, it is possible that the update file was not copied successfully. Initialize the memory card, and then retry from step 1 on this page.
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