Resetting the headset

If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset.

  1. Connect the headset to an AC outlet.

    Use the supplied USB Type-C cable and a commercially available USB AC adaptor.

    Illustration indicating the USB AC adaptor (A)

    A: USB AC adaptor

  2. Press the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously.

    The headset will be reset.

The pairing information and other settings are retained.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.