SONYHelp Guide

Wireless Noise Canceling Stereo HeadsetWH-CH720N

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Model: YY2966

Quick Start Guide

Download the app, and set up the headset

To use all functions and improved performances, update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following:

https://www.sony.net/elesupport/

Let’s start to use

  • Turning on the headset

    Press and hold the (power) button for about 2 seconds or more until the indicator (blue) flashes. The headset enters pairing mode automatically when you turn on the headset for the first time after purchase.

  • Establishing a BLUETOOTH® connection

    Follow the downloaded “Sony | Headphones Connect” app instructions.



  • Operating the headset

    You can use the buttons on the right unit of the headset to perform the following operations.


    (play/next/previous) button

    Press once briefly while paused: Play

    Press once briefly during playback: Pause

    Press twice briefly: Skip to the beginning of the next track

    Press 3 times briefly: Skip to the beginning of the previous track (or the current track during playback)


    + (volume +)/ – (volume –) buttons

    Adjust the volume


    For more details on operations, refer to “Controlling the audio device (Bluetooth connection)”.

To prevent burning or malfunction due to getting wet

The headset is not waterproof.

If the headset is charged while it is wet with rain or sweat, etc., this can result in burnout or malfunction.

Related information

Wearing the headset

Establishing a Bluetooth connection manually

Charging the headset

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    • What you can do with the Bluetooth function
    • About the voice guidance
      • Checking the package contents
      • Location and function of parts
      • About the indicator
    • Wearing the headset
      • Charging the headset
      • Available operating time
      • Checking the remaining battery charge
      • Turning on the headset
      • Turning off the headset
    • How to make a wireless connection to Bluetooth devices
      • Connecting with the “Sony | Headphones Connect” app
      • Pairing and connecting with an Android smartphone
      • Connecting to a paired Android smartphone
      • Pairing and connecting with an iPhone
      • Connecting to a paired iPhone
      • Pairing and connecting with a computer (Windows® 11)
      • Pairing and connecting with a computer (Windows 10)
      • Pairing and connecting with a computer (Mac)
      • Connecting to a paired computer (Windows 11)
      • Connecting to a paired computer (Windows 10)
      • Connecting to a paired computer (Mac)
      • Pairing and connecting with a Bluetooth device
      • Connecting to a paired Bluetooth device
      • Connecting the headset to 2 devices simultaneously (multipoint connection)
    • Using the supplied headphone cable
      • Listening to music from a device via Bluetooth connection
      • Controlling the audio device (Bluetooth connection)
      • Disconnecting Bluetooth connection (after use)
      • About 360 Reality Audio
      • What is noise canceling?
      • Using the noise canceling function
      • Listening to ambient sound during music playback (Ambient Sound Mode)
      • About the sound quality mode
    • Supported codecs
    • About the DSEE function
    • Receiving a call
    • Making a call
    • Functions for a phone call
    • Making a video call on your computer
    • Disconnecting Bluetooth connection (after use)
    • Using Google Assistant (with button)
    • Using Amazon Alexa
    • Using Google Assistant (with voice activation)
    • Using the voice assist function (Siri)
    • What you can do with the “Sony | Headphones Connect” app
    • Installing the “Sony | Headphones Connect” app
    • Accessing support information from the “Sony | Headphones Connect” app
    • How to keep the software up-to-date (for comfortable use of the headset)
    • Precautions
    • To prevent burning or malfunction due to getting wet
    • Licenses
    • Trademarks
    • Customer support websites
    • What can I do to solve a problem?
      • Unable to turn on the headset.
      • Charging cannot be done.
      • Charging time is too long.
      • The available operating time is short (the duration of the battery is short).
      • No sound
      • Low sound level
      • Low sound quality, or noise or unusual sound can be heard.
      • Sound skips frequently.
      • The effect of noise canceling is not sufficient.
      • Pairing cannot be done.
      • Unable to make a Bluetooth connection.
      • The headset cannot be operated.
      • Cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls.
      • Resetting the headset
      • Initializing the headset to restore factory settings
    • Specifications

5-045-500-11(2)
Copyright 2023 Sony Corporation
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