What can I do to solve a problem?
Before asking for repair, check the following items again.
- Remove the USB type-C cable from the USB port of your computer and then insert it again.
- Restart the computer.
You may be able to resolve some issues by restarting the computer. - Initializing the keyboard to restore factory settings
Profile settings, etc. are restored to factory defaults. - Look up information concerning the issue on the customer support website.
If the problem persists, consult Sony support contact or your nearest Sony dealer.