What can I do to solve a problem?
If the speaker does not function as expected, try the following steps to resolve the issue.
- Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
- Unplug the power plug, leave it for a while, and plug it again.
- Initialize the speaker.
All settings of the speaker return to their factory defaults. All the pairing information and all the network settings are deleted.
- Look up information about the issue on the customer support website.
If the operations above do not work, consult your nearest Sony dealer.