ECM-W3 / ECM-W3S | Help Guide | When the message “This accessory is not supported by the device and cannot be used.” is displayed on the camera:

When the message “This accessory is not supported by the device and cannot be used.” is displayed on the camera:

Do the following in the listed order.

Make sure that your camera is compatible with this unit.
For camera models compatible with this unit, visit the website at:
- ECM-W3
  
  https://www.sony.net/dics/ecmw3/
- ECM-W3S
  
  https://www.sony.net/dics/ecmw3s/
Note
- In combination with any camera model that is not listed on the above website, the unit does not work.
To use a camera that is not compatible with the digital audio interface in combination with this unit, set the slide switch on the receiver to “ANALOG.”
Clean the contacts on the receiver and the camera. When either or both of the contacts are soiled with dust or the like, the camera may fail to detect that the receiver is attached. To clean the contacts, use a cotton swab or a dry, soft cloth (e.g., a cleaning cloth). Do not use water or chemicals for cleaning.

Make sure that the slide switch is located exactly at the “ANALOG,” “OFF,” or “DIGITAL” position. If the switch is located in between, the receiver may not work properly.