Unable to make a Bluetooth connection.

  • Check that the headset is turned on.
  • Check that the Bluetooth device is turned on and the Bluetooth function is on.
  • If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via a Bluetooth connection. If this is the case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
  • Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
  • Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
  • If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
  • Reset the headset.
  • Initialize the headset, and pair the headset with the device again.