Using Amazon Alexa

By using the Amazon Alexa app installed on a mobile device such as a smartphone, you can speak to the headset’s microphone to operate the mobile device or perform a search.


Compatible smartphones

  • The OS version which supports the latest version of the Amazon Alexa app on Android or iOS
  • Installation of the latest Amazon Alexa app is required.
  1. Turn on the headset, and connect the headset to the smartphone via Bluetooth connection.
  2. Launch the Amazon Alexa app.

    When you are using Amazon Alexa for the first time, you will need to login with your Amazon account, and set up your headset to the Amazon Alexa app. For details, see “Registering your headset with the Amazon Alexa app (initial setup of Amazon Alexa)”.

  3. Say the wake word* (“Alexa”) or operate the touch sensor control panel to use Amazon Alexa.

    • Hold your finger to the touch sensor control panel to input a voice command.
    • If there is no voice, it will be automatically canceled.

    *To set the wake word, enable [Activate Voice Assistant with your Voice] on the “Sony | Headphones Connect” app.

For details on Amazon Alexa and its capability, refer to the following website:

https://www.amazon.com/b?node=16067214011

Registering your headset with the Amazon Alexa app (initial setup of Amazon Alexa)

  1. Touch the [More] icon in the lower right corner of the Amazon Alexa app screen, and touch [Add a Device].
  2. On the [Which device would you like to set up?] screen, select [Headphones].
  3. From [AVAILABLE DEVICES] on the [Select your device] screen, select [ULT WEAR].
    If you cannot find [ULT WEAR] in [AVAILABLE DEVICES], the headset is not connected to the smartphone via Bluetooth connection. Connect the headset to the smartphone via Bluetooth connection.
  4. On the [Set up Alexa on your ULT WEAR] screen, touch [CONTINUE].
    If the [This will override the current voice assistant on this accessory] screen appears, touch [CONTINUE].
  5. On the [Setup Complete] screen, touch [DONE].
    When the initial settings are complete, the function of the touch sensor control panel is changed to Amazon Alexa.

Hint

  • Check or update the software version of the headset with the “Sony | Headphones Connect” app.
  • When Amazon Alexa is not available for reasons such as not being connected to the network, the voice guidance “Either your mobile device isn’t connected; or you need to open the Alexa App and try again” is heard.
  • When you set up the headset to Amazon Alexa, the function of the touch sensor control panel is changed to Amazon Alexa. To change the function of the touch sensor control panel, change it with the “Sony | Headphones Connect” app.
    Similarly, you can reconfigure the touch sensor control panel back to Amazon Alexa if you have previously connected to Amazon Alexa, but have changed the function to another one.
  • It is possible not to assign the voice assistant to the touch sensor control panel.

Note

  • If the function of the touch sensor control panel is set as Amazon Alexa, the voice assist function (Google app) cannot be used.
  • If the function of the touch sensor control panel is set as Amazon Alexa, the voice assist function (Siri) cannot be used.
  • If the function of the touch sensor control panel is set as Amazon Alexa, Google Assistant cannot be used from the headset.
  • Amazon Alexa is not available in all languages and countries/regions. Alexa features and functionality may vary by location.
  • For details on the services provided by other companies such as Google Assistant or Amazon Alexa, consult each service provider directly.
    Sony shall assume no responsibility for any problems such as misunderstandings related to the services provided by other companies.