Resetting the headset

If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset.

  1. Connect the headset to an AC outlet.

    Use a commercially available USB Type-C cable and USB AC adaptor.

    Illustration indicating the USB AC adaptor (A)

    A: USB AC adaptor

  2. Press the + (volume +) button and the (volume –) button simultaneously.

    The headset will be reset.

The device registration (pairing) information and other settings are retained.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.