SONYHelp Guide

Wireless Stereo HeadsetWI-C100

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Model: YY2957

Quick Start Guide

To prevent burning or malfunction due to getting wet

Download the app, and set up the headset

Let’s start to use

  • Wearing the headset

    Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear.

  • Turning on the headset

    Press and hold the button for about 2 seconds until the indicator (blue) starts flashing. The headset is turned on. Follow the downloaded “Sony | Headphones Connect” app instructions.



  • Operating with the headset

    Operate the audio device.

    Press once: Play/Pause

    + () Press once: Increase the volume

    + () Press and hold: Skip to the beginning of the next track

    – () Press once: Decrease the volume

    – () Press and hold: Skip to the beginning of the previous track (or the current track during playback)

To use all functions and improved performances

Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following:

https://www.sony.net/elesupport/

Related information

Establishing a BLUETOOTH® connection manually

Charging the headset

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    • What you can do with the Bluetooth function
    • About the voice guidance
      • Checking the package contents
      • Replacing the earbud tips
      • Location and function of parts
      • About the indicator
    • Wearing the headset
      • Charging the headset
      • Available operating time
      • Checking the remaining battery charge
      • Turning on the headset
      • Turning off the headset
    • How to make a wireless connection to Bluetooth devices
      • Connecting with the “Sony | Headphones Connect” app
      • Pairing and connecting with an Android smartphone
      • Connecting to a paired Android smartphone
      • Pairing and connecting with an iPhone
      • Connecting to a paired iPhone
      • Pairing and connecting with a computer (Windows® 10)
      • Pairing and connecting with a computer (Windows 8.1)
      • Pairing and connecting with a computer (Mac)
      • Connecting to a paired computer (Windows 10)
      • Connecting to a paired computer (Windows 8.1)
      • Connecting to a paired computer (Mac)
      • Pairing and connecting with a Bluetooth device
      • Connecting to a paired Bluetooth device
      • Listening to music from a device via Bluetooth connection
      • Controlling the audio device (Bluetooth connection)
      • Disconnecting Bluetooth connection (after use)
      • About 360 Reality Audio
      • About the sound quality mode
    • Supported codecs
    • About the DSEE function
    • Receiving a call
    • Making a call
    • Functions for a phone call
    • Making a video call on your computer
    • Disconnecting Bluetooth connection (after use)
    • Using the voice assist function (Google app)
    • Using the voice assist function (Siri)
    • What you can do with the “Sony | Headphones Connect” app
    • Installing the “Sony | Headphones Connect” app
    • Accessing support information from the “Sony | Headphones Connect” app
    • How to keep the software up-to-date (for comfortable use of the headset)
    • Precautions
    • To prevent burning or malfunction due to getting wet
    • If the headset gets wet
    • Licenses
    • Trademarks
    • Customer support websites
    • What can I do to solve a problem?
      • Unable to turn on the headset.
      • Charging cannot be done.
      • Charging time is too long.
      • The available operating time is short (the duration of the battery is short).
      • No sound
      • Low sound level
      • Low sound quality, or noise or unusual sound can be heard.
      • Sound skips frequently.
      • Pairing cannot be done.
      • Unable to make a Bluetooth connection.
      • The headset does not operate properly.
      • Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side.
      • Earbud tips are damaged or lost.
      • An earache occurs.
      • Resetting the headset
      • Initializing the headset to restore factory settings
    • Specifications

5-036-709-11(2)
Copyright 2022 Sony Corporation
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