What can I do to solve a problem?

If NYSNO-10 does not function as expected, try the following steps to resolve the issue.

  • Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
  • Connect the main unit to a computer to charge the battery.
    You may be able to resolve some issues by charging the battery.
  • Reset the main unit and remote control.
  • Initialize the main unit.
    This operation resets volume settings, etc., and deletes all pairing information.
  • Search to visit the Company support site:
    https://www.sony.net/Products/NYSNO/support/

If the operations above do not work, consult your nearest Sony dealer.

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