About Self-diagnosis function

When the self-diagnosis function is activated, a service number appears on the TV screen or the display. The service number consists of an alphabet and numerals (e.g. C 13 50). See the following table for the cause and corrective action.

First 3 characters of the service number Cause and corrective action
C 13 This disc is dirty.

Clean the disc with a soft cloth.

C 31 The disc is not inserted correctly.

Turn off the system, then turn it back on again. Then re-insert the disc correctly.


(XX is a number)

To prevent a malfunction, the system has performed the self-diagnosis function.

Contact your nearest Sony dealer or local authorized Sony service facility and give the 5-character service number.

Example: E 61 10