Troubleshooting
If you have any problems, please follow the process below.
| 1. Check that the other devices connected to the speaker system and TV are connected to the correct jacks with the correct cables, and that they are firmly inserted all the way to the back. |
| 2. Check that the ventilation holes of the speaker system are not blocked. |
|
3. Disconnect the AC adaptor(*) and AC power cords (mains leads) from the wall outlet (mains) to turn off, and then wait several minutes before reconnecting them.
*North American models only |
|
4. Access the Sony support site from the menu of the “Sony | BRAVIA Connect” app to look up the cause and solution of the issue, or check the support website below.
https://www.sony.net/support/HT-A9M2/ |
|
5. Reset the speaker system.
All the speaker system settings are returned to their initial state. |
| 6. If the speaker system still does not work properly, consult your nearest Sony dealer. |
TP1001054643
