What can I do to solve a problem?

If the neckband speaker does not function as expected, try the following steps in order to resolve the issue.

1. Make sure the neckband speaker is fully charged.

2. Reset the neckband speaker.

3. Initialize the neckband speaker.
This operation restores the settings such as volume, etc. to the default settings, and deletes all pairing information.

4. Access the following support home page to get support information about your neckband speaker.
https://www.sony.net/support/HT-AN7/

5. If the operations above do not work, consult your nearest Sony dealer.