Sound skips

  • Set the BLUETOOTH connection quality of the neckband speaker to “Prioritize Stable Connection (SBC).” For details, see “Selecting the quality for music playback via BLUETOOTH connections (Codec).”

  • The issue can be improved by changing the wireless playback quality settings on the BLUETOOTH device. For details, refer to the operating instructions supplied with the BLUETOOTH device.

  • BLUETOOTH communications may be disabled, or noise or audio dropout may occur under the following conditions.

    • When there is a human body between the neckband speaker and the BLUETOOTH device

    • When there is an obstacle, such as metal or a wall, between the neckband speaker and the BLUETOOTH device

    • In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.

    • Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train

  • If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone. If you are enjoying music with your computer, close unnecessary applications or windows and restart the computer.

  • Connect the neckband speaker and the BLUETOOTH device once again.

    Turn the neckband speaker off and then on again to connect by BLUETOOTH connection.

  • Turning off Service Link on the “Sony | Headphones Connect” app may reduce the amount of audio dropout.

  • Reset the neckband speaker.

  • Initialize the neckband speaker, and pair the neckband speaker and the device again.