BRAVIA Theatre U | Help Guide | Unable to pair the neckband speaker with a BLUETOOTH device

Unable to pair the neckband speaker with a BLUETOOTH device

Bring the neckband speaker within a distance of 1 m (3.2 ft) from the transmitter (sold separately).
Make sure that the neckband speaker and the transmitter (sold separately) are turned on and in pairing mode.
When the indicator on the transmitter (sold separately) is not double flashing in blue, press and hold the(BLUETOOTH) button for about 5 seconds.

This makes the indicator starts double flashing (pairing mode).

To use the Speaker Add function, pair with the neckband speaker in which the(power)/(BLUETOOTH) indicator flashes in blue.
Bring the BLUETOOTH device within a distance of 1 m (3.2 ft) from the neckband speaker.
For the BLUETOOTH connection with Android smartphones, the neckband speaker is compatible with the devices with OS 9.0 or later. It is not compatible with the devices with OS 8.x or earlier.
For the BLUETOOTH connection with Apple iOS devices, the neckband speaker is compatible with the devices with iOS 15.0 or later. It is not compatible with the devices with iOS 14.x or earlier.
If you initialize the neckband speaker, you may not be able to connect to an Android smartphone. If this happens, delete the pairing information in the Android smartphone and the neckband speaker, then try pairing again.
Once the neckband speaker is initialized, it may fail to connect with the previously paired iPhone. In such a case, delete the pairing information of the neckband speaker from the iPhone, then pair them all over again.
Make sure that the BLUETOOTH device to pair with the neckband speaker is turned on and the BLUETOOTH function is activated on the device.
If the name of the neckband speaker is not displayed on the BLUETOOTH device to pair with the neckband speaker, turn off the BLUETOOTH function on the device, and then turn it back on. This may solve the issue.