Wireless Neckband SpeakerBRAVIA Theatre UHelp Guide

Make sure that both the neckband speaker and the connected device are turned on.

Make sure that playback is in progress on the connected device.

Make sure that the volume of the connected device and the neckband speaker is loud enough.

Make sure that the neckband speaker has a BLUETOOTH connection with the BLUETOOTH device.

Pair the neckband speaker and the device to be connected again. If there are other BLUETOOTH devices connected, then disconnect the other BLUETOOTH devices, and do pairing again.

Select “Prioritize Stable Connection (SBC)” for the BLUETOOTH connection quality of the speaker.

Keep the neckband speaker and the device being connected away from microwave ovens and wireless LAN, etc.

Make sure that the equalizer function is deactivated on the connected device.

To use the Speaker Add function to connect two neckband speakers via a BLUETOOTH connection, update the software on both neckband speakers to the latest version.

Before playing audio on the connected devices, disconnect the dedicated audio adaptor (supplied) and the dedicated audio cable (supplied) from the USB Type-C port.

Bring the neckband speaker close to the device you are connecting. Move any obstructions that may be between the neckband speaker and the device you are connecting.

Make sure that the TV, the neckband speaker, and the transmitter (sold separately) are turned on.

Disconnect the transmitter (sold separately) from the BRAVIA TV compatible with 360 Spatial Sound Personalizer and connect it back to the BRAVIA TV. Be sure to plug the cable all the way into the port.

Move the transmitter (sold separately) away from a device such as a microwave oven and a wireless LAN access point.

Keep the neckband speaker and the transmitter (sold separately) away from a device such as a radio or a tuner. Use of the neckband speaker and the transmitter (sold separately) in the vicinity of such a device may cause noise in audio from the device.

If there is radio interference with another wireless device (a TV, a soundbar, etc.), change the location of the transmitter (sold separately). (For example, move the transmitter from left to right or center.)

When using the Speaker Add function, if any other BLUETOOTH device is connected to the TV, then disconnect those other BLUETOOTH devices.

To use a video call application on a computer, operate the computer to change the BLUETOOTH profile to HFP or HSP.

During a video call, the sound quality may deteriorate depending on the conditions of the communication link.

Make sure that the microphone of the neckband speaker is not turned off.

View the audio settings on the BLUETOOTH device to make sure that the neckband speaker is configured to output audio during a phone conversation.

There are some BLUETOOTH devices that can have the BLUETOOTH connection quality changed. If your device is compatible with this function, select “Prioritize Stable Connection (SBC)” for the BLUETOOTH connection quality. For details, refer to the operating instructions supplied with the device.

Make sure that the computer is configured to output audio through [BRAVIA Theatre U] when connected with the neckband speaker.

When listening to music from a computer through the neckband speaker, the sound quality may be poor (e.g., difficulty in hearing the vocal sound, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority is given to stable connection at the beginning of communication and then switched to sound quality in several seconds) and does not indicate a malfunction of the neckband speaker.

If the sound quality does not improve in a few seconds, operate the computer to establish a connection for music playback (A2DP). For operations on the computer, refer to the operating instructions supplied with your computer.

If the neckband speaker and the source BLUETOOTH device for music playback are connected with the HFP or HSP BLUETOOTH profile, operate the connected device to switch to BLUETOOTH connection for music playback (A2DP).

Establishing a BLUETOOTH connection between the neckband speaker and a device with a built-in radio or tuner may cause noise in audio from the device.

The neckband speaker should not be used with such a device via a BLUETOOTH connection.

When using the neckband speaker, keep it away from a device such as a TV, a radio, or a tuner. Use of the neckband speaker in the vicinity of such a device may cause noise in audio from the device.

When using the Speaker Add function or call function, if any other BLUETOOTH device, such as a mouse or keyboard, is connected to the BLUETOOTH device, then disconnect those other BLUETOOTH devices.

Sound may not be output, depending on the application being used in the connected BLUETOOTH device. If this happens, turning the app off and then on again may improve the symptoms.

When playing audio in the analog audio input mode, confirm that the dedicated audio adaptor (supplied) and the dedicated audio cable (supplied) are firmly inserted into the USB Type-C port.

If the device connected by the dedicated audio cable (supplied) is monaural, sound may be output only from the left speaker (L side).