Wearing the headset

The headset is worn in the ear supported by three parts: the fitting supporter (A), the driver unit part (B), and the housing part (C).

Illustration indicating the locations of A, B and C

About the instruction manual video

Watch the video to find out how to put the headset into your ears.

Text for video

  1. Check the (left) and (right) marks on the headset.

    When the charging case is opened, the (left) headset unit is on the left side and the (right) headset unit is on the right side.

    When the headset is removed from the charging case, the one with the (left) mark is for the left ear and the one with the (right) mark is for the right ear. There is a tactile dot (D) on the left headset unit.

    When opening the charging case lid, be careful not to touch the headset with your finger. The headset may unintentionally fall out of the charging case.

    Illustration indicating the location of D

  2. Hold the headset unit firmly with your fingers.

    Use your thumb and index finger to hold the housing part of the headset unit (C).

    Illustration indicating the location of C. The housing part C is sphere-shaped. Hold the headset unit so that the housing part is on top.

  3. Insert the driver unit part of the headset unit (B) so that it covers the lower part of your ear opening (E).

    Illustration indicating the locations of B and E

  4. Push the housing part of the headset unit (C) into your ear groove (F).

    Illustration indicating the locations of C and F. Fit the protruding part of the sphere-shaped housing part C into your ear groove F.

    By twisting the headset unit when putting it on, the housing part can be fit into your ear more easily.

  5. Fit the fitting supporter (A) into the top of your ear groove (G).

    Illustration indicating the locations of A and G

    Make sure the fitting supporter is fitted firmly into the top of your ear groove.

    If the fitting supporter does not fit properly into the top of your ear groove, the headset unit may fall off your ear.

    Hint

    • The fitting supporter can be slid into your ear more easily if you gently pull the top of your ear upward while twisting the headset into place.

    • Check that you are wearing the headset units properly in the following way.
      • Record how the headset units are worn in your ears using the video function of your smartphone or other devices.
      • Check the wearing condition with the “Sony | Sound Connect” app.
  6. Shake your head lightly and check that the headset unit does not come off or move in your ear.

Please also refer to the following link.

The headset falls out of your ears/An earache occurs

For the proper sound quality, volume, call sound quality, etc. to be effective

If the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, volume, or call performance.

If any of this is the case, see steps 3 to 5 and check that you are wearing the headset properly in your ears.

When attaching and removing the headset

In the factory settings, the built-in sensors detect when the headset is inserted in or removed from your ears to pause or resume music playback and control the detection of tap operations and voice guidance.


When the headset is worn

  • You can tap the headset or in the area near your ear to play music, make and receive calls, etc.
  • You will hear a notification or voice guidance corresponding to the operation and status.

When the headset is removed

  • When you listen to music while wearing both headset units in your ears, the headset will pause music playback if one or both headset units are removed. When the headset is worn again, the headset resumes music playback.
  • When the headset units are not worn for about 15 minutes after being removed from the charging case, the headset turns off automatically to save battery. Turn the headset on by putting the headset into your ears.
  • In order to prevent the headset from reacting incorrectly, music playback, making and receiving calls as well as other operations cannot be performed by tapping the headset removed from your ears.

Hint

  • You can also play music, make and receive calls, etc. when only one headset unit is worn in your ear.
  • You can use the “Sony | Sound Connect” app to change the settings that automatically pause and resume the music playback, or automatically turn off the headset.
  • If the fitting supporter comes off, refer to the URL below and reattach it.
    https://rd1.sony.net/help/mdr/2800/acc/