Troubleshooting
If you have any problems, please follow the process below.
| 1. Set the headset units into the charging case, close the charging case lid once, and then remove the headset units from the charging case. |
| 2. Restart the device being connected such as your computer or smartphone. |
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3. Access the Sony support site from the menu of the “Sony | Sound Connect” app to search for the cause and solution of the issue, or check the support site below. https://www.sony.net/support/WF-L910/ |
| 4. Reset the headset. |
| 5. Initialize the headset. |
| 6. Should any problems persist, consult your nearest Sony dealer. |