What can I do to solve a problem?

If the headset does not function as expected, try the following steps to resolve the issue.

  • Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
  • Connect the headset to a computer to charge the battery or reset.
    You may be able to resolve some issues by charging the battery.The headset is reset automatically when the charging starts.
  • Initialize the headset.
    This operation resets the headset to the factory settings and deletes all pairing information.
  • Look up information on the issue on the customer support website.

If the operations above do not work, consult your nearest Sony dealer.