What can I do to solve a problem?
If the headset does not function as expected, try the following steps to resolve the issue.
- Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
Connect the headset to a computer to charge the battery or reset.
You may be able to resolve some issues by charging the battery.The headset is reset automatically when the charging starts.
- Initialize the headset.
This operation resets the headset to the factory settings and deletes all pairing information.
- Look up information on the issue on the customer support website.
If the operations above do not work, consult your nearest Sony dealer.