Charging cannot be done.

  • Make sure that the headset is set on the charging case securely.
  • Check that you are using the micro-USB cable supplied.
  • Check that the micro-USB cable is connected to the charging case and the computer firmly.
  • Check that the computer is turned on.
  • Check that the computer is not in standby, sleep or hibernation mode.
  • When using Windows 8.1, update using Windows Update.