The charging case cannot be recognized by a computer.

  • The micro-USB cable is not connected properly to the USB port of the computer. Connect the micro-USB cable again.
  • Check that the charging caset and the computer are directly connected, not via a USB hub.
  • A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available.
  • Try the USB connection procedure again in cases other than those stated above.
  • Check that you are using the micro-USB cable supplied.
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