Displaying the Video from a User Device on the Main Unit or Pod (Mirroring)
You can use the video displayed on a user device in a discussion or presentation by mirroring the display on the main unit or a Pod.
Multiple user devices can be mirrored to a main unit or a Pod at the same time.
Mirroring is performed from Vision Exchange App.
Note
- Use iOS version 11.2 or later to mirror from iOS devices.
- For details about the number of devices that can be mirrored at the same time, consult the system administrator.
- When two displays are connected and the video from user devices is displayed in both content areas, the audio from each user device is combined and played back. To play the audio from a single user device, stop the audio output from the other user device.
- For Android and macOS (excluding Sierra) user devices, audio is not output from the main unit or Pod when playing audio on the user device.
- For macOS Sierra user devices, the operating system must be configured separately to output audio played on the user device from the main unit or a Pod. Refer to the following link for information about configuration.
https://helpguide.sony.net/peq/mac_audiomirror/v1/en/contents/TP0002431098.html - If a user device is a Surface, the audio output may stop completely if the audio source is stopped and restarted during mirroring, depending on the version of the audio driver.
Contact Microsoft, or use the Realtek High Definition Audio (SST) driver (v6.0.1.8196 or later). - The connection may be disconnected automatically after mirroring for an extended time or other reasons, depending on the network environment. In this case, temporarily exit mirroring and then reconnect.
- The content cannot be displayed correctly if the screen resolution is changed during mirroring. In this case, temporarily exit mirroring and then reconnect.
- Mirroring may be disconnected in the locked state during mirroring in Vision Exchange App, depending on the operating system of the user device. In this case, reconnect.
- To use the mirroring function in iOS, follow the procedure according to the application. Note that audio may not be mirrored, depending on the application.
- If using the mirroring function of iOS, a message similar to “Live broadcast to application_name has stopped due to: (null)” may appear, indicating an error has occurred. In this case, exit all background applications and then try to start mirroring again.
- If the Control screen in Vision Exchange App is opened on a user device and Vision Exchange is accessed in a web browser during mirroring, the display becomes an amalgamation of recursive images, but this is not a malfunction.
- On Windows PC devices where the screen display rotates in response to the device orientation (such as on a Microsoft Surface), the orientation and size of the mirroring display screen may be incorrect immediately after mirroring starts due to an error caused by Windows Update or the display driver. In this case, try the following.
- Rotate the screen display.
- Temporarily stop mirroring, hold the device in the normal orientation (usually with the camera at the top of the device), and then start mirroring again.
- During mirroring, the video and audio may be disrupted or corrupted in rare cases. If this occurs, try the following on the user device.
- Temporarily disable the mirroring function of Vision Exchange App and then enable it again.
- Temporarily turn off the Wi-Fi function of the user device, and then turn it on again.
- Close any unneeded apps that are running in the background.
- Check the network quality, and make improvements as required.
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Log in to the main unit or Pod from Vision Exchange App, and press [Mirroring] on the [Home] screen.
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Set the switch to [On].
The video of the user device is mirrored on the main unit or Pod to which you are logged in.
You can select whether the mirrored video is shown in the content area or in full-screen mode by pressing [Content area] or [Full screen] in Vision Exchange App.
If multiple displays are connected, select the display on which to show the mirrored image.
If mirroring does not operate correctly
- Mirrored video in Vision Exchange App is encoded using hardware acceleration. If hardware acceleration is not supported by the operating environment, it is automatically disabled.
If the mirroring function does not operate correctly, physically disable hardware acceleration using the following procedure.
On the [Login] screen of Vision Exchange App, press
to display the [Setting] screen, move the [Hardware encode(mirroring)] switch to the [Off] position. - Some video content may be displayed intermittently when mirroring, depending on the operating environment. In this case, update the graphics driver of the user device and run Windows Update.
- The mirroring image resolution is assumed to be approximately 1920×1080. If the resolution is higher, the mirroring performance may deteriorate due to a drop in frame rate or increased delay, and the image may not be displayed correctly.
- On Windows OS and macOS user devices, the CPU performance has a large affect on mirroring performance. Intel 6th generation Core i5 equivalent or later CPUs are recommended.
To exit mirroring
Set the switch to [Off] on the [Mirroring] screen of Vision Exchange App.
