Troubleshooting
Main unit
Power supply
- The power does not turn on.
- The power turns off unexpectedly.
- I pressed the power button, but the battery indicator lamp does not light or blink.
- I spilled water on this unit.
- Power is turned on but this unit does not respond to any operations.
- The power turns off automatically.
- Battery life is short.
- It takes a long time to start up this unit.
- The power does not turn off.
Heat
Charging
Charging
- The battery does not charge from a computer.
- The battery indicator lamp does not light while charging.
- The battery is quickly recharged.
- It takes a long time to charge the battery.
- Approximate charging time of the battery
Feeding power
Feeding power
USB device connection
USB device connection
Wireless LAN connection
Wireless LAN connection
- Wireless LAN connection to a smartphone, tablet or computer cannot be established.
- I found two SSIDs, both of which start with "WG-C20" and I cannot determine which one should be used.
- The wireless LAN connection between this unit and a smartphone, tablet or computer is unstable.
- It takes a long time to establish a wireless LAN connection between this unit and a smartphone, tablet or computer.
- This unit cannot be accessed via wireless LAN.
- I have forgotten the password.
- It takes time to switch to wireless LAN mode.
Internet connection
Data copy
Other
- How many SSIDs can be registered as the external access points for the Internet connection?
- How many users can connect to this unit at the same time?
DLNA
DLNA
File operation
Data playback
- Data cannot be played back.
- It takes time to play back data.
- What file formats are supported by File Manager?
- Files cannot be edited by File Manager.
- The Camera Roll cannot be accessed (iOS).
- A folder with the name ".PWS" exists in the SD card or USB device.
- The internal memory of a digital camera cannot be accessed.
Data copy
- Data cannot be copied to Local storage.
- Data cannot be copied to a USB device (USB flash drive, etc.).
- Data cannot be copied to an SD card.
- The creation date or last modified date of a copied file is not correct.
Data delete
USB connection to a computer
USB connection to a computer
- This unit is connected to a computer with the USB cable but is not recognized.
- The battery indicator lamp lights amber.
- USB devices (USB flash drive, etc.) do not work.
- An SD card cannot be accessed from a computer via USB cable.
File Manager
File Manager
- File Manager cannot be installed.
- What file formats are supported by File Manager?
- Files cannot be edited by File Manager.
- How can I check the version of File Manager?
- Online Help Guide cannot be viewed when I connected my smartphone in guest mode.
- I tried connecting my smartphone by One-touch functions (NFC), and it connected in guest mode.
- I connected my smartphone to the unit using One-touch functions (NFC), but cannot access the application page of File Manager.
- I connected my smartphone to the unit using One-touch connection (NFC), but File Manager does not start.
- The unit restarts when I change settings on File Manager.
- I tapped "View photos" but thumbnails of photos are not displayed.
- I cannot open the document file.
- Where did I export the contact information to?
- I can't operate on some files.
Additional Information
Resetting
Security setting for wireless LAN of this unit
- Is the security setting necessary?
- What security settings are available for wireless LAN of this unit?
System software update
- About update of the system software of this unit (using smartphone/tablet)
- Update of the system software of this unit fails (using smartphone/tablet).
- About update of the system software of this unit (using computer)
- Update of the system software of this unit fails (using computer).