About the voice guidance

You will hear the following voice guidances depending on the operating procedure performed and the headset status.

In the factory settings, when you put the headset units into your ears, you will hear the voice guidance in English, Chinese, or Japanese.

You can use the “Sound Connect” app to change the following voice guidance settings.

  • Language setting
  • Volume setting

“Pairing”

  • When you put the headset units into your ears and the headset enters pairing mode automatically:
    The headset enters pairing mode automatically in the following cases.
    • When you pair the headset with a device for the first time after purchasing the headset
    • When there is no pairing information, such as after initialization, and you put the headset units in your ears
  • When you manually set the headset to pairing mode and put the headset units in your ears

“Low battery”

  • When the remaining battery charge of the headset is low

“Battery is empty”

  • When automatically turning off due to low battery of the headset

“Battery about XX %” / “Battery fully charged”

  • When informing the remaining battery charge:
    The “XX” value indicates the approximate remaining charge. This is a rough estimate.

“Voice guidance test”

  • When setting the voice guidance volume

“The Digital assistant is not connected” (*)

  • When Digital assistant is not available on the smartphone connected to the headset even when operating the headset unit to which Digital assistant is assigned

“The Xiaowei is not connected” (*)

  • When Tencent Xiaowei is not available on the smartphone connected to the headset even when operating the headset unit to which Tencent Xiaowei is assigned

“The Voice Assistant is not available. Please open the Sound Connect and check the Voice Assistant settings.”

  • When operating Voice Assistant while connected in LE Audio

“Launch the Sound Connect to activate the Service Link.”

  • When Service Link is inactive and you try to use Quick Access

“App assigned to the Quick Access is not launched on the mobile device”

  • When you use Quick Access while the app is not launched

“The Quick Access is not available. Please open the Sound Connect and check the Quick Access settings.”

  • When operating Quick Access while connected in LE Audio

“The Quick Access is not available. Please open the Sound Connect and check the Service settings.”

  • When the usage conditions are not met during Quick Access use.

“The [Safe volume control] limits the volume.”

  • When Safe Volume Control starts

“Power Save Mode”

  • When Power Save Mode is activated

“Apologies, the command could not be recognized”

  • When Voice Control does not recognize the command after recognizing the wake word

“The voice assistant on your mobile device is not responding. Please check your settings.”

  • When Voice Control recognizes "Assistant" but the voice assist function does not activate

“Mic Off”

  • When the headset was operated to turn off the microphone during a call

“Mic On”

  • When the headset was operated to turn on the microphone during a call

(*) May not be supported in some countries and regions.

Note

  • Changing the language of the voice guidance takes up to 10 minutes.
  • The voice guidance language will not change even if you initialize the headset.
  • If the voice guidance is not heard, set the headset units into the charging case. Close the charging case lid to turn off the headset units. Then, remove the headset units from the charging case to turn them on again.
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