Replacing the earbud tips
M-sized earbud tips come attached to the left and right headset units at the time of purchase.
If the earbud tips do not fit your ear canals or the headset is not worn properly, tap controls or Speak-to-Chat speech detection may not work correctly. You may also not obtain the correct sound qualities, volume, noise canceling effects, or call performance.
If any of this is the case, try the following.
- Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
- The “Sound Connect” app helps you determine which earbud tips best suit you for optimal noise canceling and sound quality.
- Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip fits best.
Hint
- The function for determining the optimal earbud tips measures the seal and checks whether the headset is properly worn in your ears. Select the earbud tips that fit comfortably.
Noise isolation earbud tips
The size of the earbud tips can be determined based on the color of the inside of the earbud tips.
XS size: red
S size: orange
M size: green
L size: light blue
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Remove the earbud tip.
Hold the headset unit and twist the earbud tip while rotating it to pull it out.
Do not pinch the end of the earbud tip when removing it.
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Attach the earbud tip.
Push the earbud tip firmly onto the headset's sound conduit (sound output tube) until it is properly seated. Do not attach the earbud tip in a loose or skewed manner.
If the earbud tip is not firmly attached, it may fall off, and the sound quality, noise canceling, and wearability may become impaired.
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Check that the earbud tip is securely attached.
Twist the earbud tip to one side and check that the stem of the earbud tip is completely covering the sound conduit on the headset unit.
Note
- As the earbud tips fit more snugly in your ears, you may feel a strain to your ears. If you experience discomfort, discontinue use.
- Earbud tips are consumables. The earbud tips may deteriorate or become damaged due to long-term use or storage. If the earbud tips deteriorate or break, sound quality, noise canceling, and other performance will not be achieved, so replace them regularly.
In addition, if the earbud tips are damaged, the earbud tips themselves or parts of them may remain in your ear and cause injury or illness. Be sure to replace the earbud tips if they show any damage such as cracks, peeling, chips, or torn mesh. - Avoid washing with water, using wet tissues, or using organic solvents such as alcohol, as these can cause premature deterioration.
- Do not pull on the polyurethane foam portion of the earbud tip. If it is separated from the earbud tip, it will not function.
- Do not subject the polyurethane foam portion of the earbud tip to pressure for over long periods of time. It may cause deformation and it may be difficult to return the earbud tip to the original shape.
- When the earbud tips become dirty, do not wash them in water, and wipe off the dirt using a dry cloth. Do not use alcohol, etc. Doing so may quicken the deterioration.
- When the earbud tips get soaked, drain the liquid well, and make sure that the earbud tips are dried before use or storage.
- The varying sizes of the holes on the polyurethane foam portion of the earbud tip have no effect on the sound quality.
- You may hear a cracking noise in your ears when wearing the headset. However, this is not a malfunction.
- The foam materials may become firm at a low temperature. Warm the earbud tips a little with your hands before use.
- When the environmental temperature or usage temperature is high, the polyurethane foam may take time to return to its original shape.
- If you feel that the bass has become insufficient or the original sound quality has deteriorated, replace the earbud tips with new ones.