Wearing the headset

  1. Remove the headset units from the charging case.

    The headset turns on automatically.

  2. Put the headset units into your ears.

    Put the headset unit with the L-mark into your left ear and the headset unit with the R-mark into your right ear. The left headset unit has a tactile dot (A).

    If you feel it is difficult to put the earbud tips into your ears, squeeze the earbud tips lightly before wearing the headset.

    Illustration indicating the location of A


    Be careful not to touch the touch sensor (B) when you put the headset units into your ears.

    Illustration indicating the location of B

  3. Adjust the fit of the headset units to your ears.

    Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear.

    After putting the headset unit into your ear, hold the side of the headset unit with your fingers and slowly push the earbud tip into your ear canal.

    Note

    • If you touch the touch sensor, the headset may operate.

    Check if there is a gap between the earbud tip and your ear canal. This may happen if the earbud tip is not inserted deeply enough or if the earbud tip is the wrong size.

  4. Wait for about 10 seconds for the earbud tip shape to stabilize.

    If your ears are not sealed properly, noise canceling is insufficient, or bass sounds weak, try larger earbud tips.

    If the headset units come off while you are wearing them, try smaller size earbud tips.

  5. Check the wearing condition.

    The noise canceling effects may not be achieved depending on how the headset units are worn.

    You can check whether the headset units are properly worn in the following way.

    • Record how the headset units are worn in your ears using the video function of your smartphone or other devices.
    • Check the wearing condition with the “Sound Connect” app.

Hint

  • If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
  • When you put the headset unit into your ear or adjust the positioning of the headset unit, see the illustration in step 3 for how to hold the headset unit.

For the proper sound quality, volume, noise canceling function, and call sound quality to be effective

If the earbud tips do not fit your ear canals or the headset is not worn properly, tap controls or Speak-to-Chat speech detection may not work correctly. You may also not obtain the correct sound qualities, volume, noise canceling effects, or call performance.

If any of this is the case, try the following.

  • Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
  • The “Sound Connect” app helps you determine which earbud tips best suit you for optimal noise canceling and sound quality.
  • Referring to step 3, check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip fits best.

Hint

  • The function for determining the optimal earbud tips measures the seal and checks whether the headset is properly worn in your ears. Select the earbud tips that fit comfortably.

When attaching and removing the headset

In the factory settings, the headset's built-in IR sensor is enabled to detect when you put on or remove the headset units. As a result, music may unintentionally play, pause, or resume, and the touch sensor actions and voice guidance may be controlled.


When the headset is worn

  • You can use the touch sensors to perform actions such as playing music and making or receiving calls.
  • You will hear a notification or voice guidance that corresponds to the operating procedure and status.

When the headset is removed

  • When you listen to music while wearing both headset units in your ears, the headset will pause music playback if one or both headset units are removed. When the headset is worn again, the headset resumes music playback.
  • When the headset units are not worn for about 15 minutes after being removed from the charging case, the headset turns off automatically to save battery. Turn on the headset by tapping the touch sensor or by putting the headset units into your ears.
  • To prevent unintended actions, the touch sensors of the headset units do not respond to taps when they are removed from your ears.

Hint

  • You can play music as well as make and receive calls even when you are wearing only one headset unit in your ear.
  • You can use the “Sound Connect” app to change the settings that automatically pause and resume the music playback, or automatically turn off the headset.
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