The mouse operation is unstable.

Connection status with a computer

  • Check that the mouse is turned on.
  • Charge the mouse in the following cases.
    • The status indicator does not turn on when the mouse is turned on.
    • The status indicator repeatedly flashes in orange twice.
  • Disconnect the USB Type-C cable from a USB port on a computer, wait a few seconds, and then reconnect it.
  • If the mouse is used as a wireless mouse, disconnect the USB Type-C cable and wireless dongle, wait a few seconds, and then reconnect them.
  • If the mouse is used as a wired mouse, disconnect the USB Type-C cable and mouse, wait a few seconds, and then reconnect them.
  • Try connecting to a different USB port if the computer has another USB port.
  • Connect the mouse or wireless dongle directly to a computer and not via a USB hub.

Surrounding radio wave environment

  • Under the following conditions, operation may become unstable or the connection may become unavailable. In this case, use the mouse and wireless dongle as close together as possible.
    • There is an obstacle, such as metal or a wall, between the mouse and wireless dongle.
    • The mouse and wireless dongle are far apart.
    • When used in the following locations.
      • In places with wireless LAN
      • Where a microwave oven is used
      • Other places where electromagnetic waves are generated, etc.
    • Other wireless communication audio equipment or human bodies are nearby.
    • The wireless dongle is covered by a hand.
  • The operation may become unstable due to external radio interference and other factors. In this case, try the following.
    • Connect the USB Type-C cable to the mouse and computer for wired connection.
    • Remove the wireless dongle from the USB port on a computer and reconnect it to another USB port.
    • Move away USB 3.0 compatible devices, cables, etc. connected to a computer from the wireless dongle.
    • If there are unused USB devices or USB cables, remove them from the computer.
    • If there is metal nearby, install the wireless dongle as far away from the metal as possible.
    • Use the mouse and wireless dongle as close together as possible.

Mouse status of use

  • The mouse uses an optical sensor. Due to the nature of the optical sensor, the sensor may malfunction and not work properly depending on where the mouse is used. Such locations include glass, mirrors, or shiny surfaces.
    In this case, try the following.
    • Use a mouse pad.
    • Put something else under the mouse.
    • Use in different places.
  • Dust or debris on the bottom of the mouse or around the buttons may prevent proper operation.
    In this case, gently wipe off the dust and debris with a dry cotton swab. Be careful not to wipe too hard, as this may damage the product and cause it to malfunction.

Computer settings

  • If an OS other than the supported OS is used, use the supported OS.
    Some software may not be compatible depending on the software used.
  • When the USB Type-C cable connected to the wireless dongle is connected to a computer or the mouse is operated while processing in Windows or other software, recognition and operation may take some time. Wait a while before use.
    Referring to the operating instructions of the computer may solve the problem. Refer to the operating instructions or electronic manual supplied with the computer.
  • When two displays are connected, dragging a window between screens may cause operation to stop between screens. To avoid this, try the following.
    • Turn off the window snapping feature in the OS settings.
    • Reduce the polling rate of the mouse.
      If the polling rate is set to a high value with “INZONE Hub”, the screen FPS may decrease on some computers. Reduce the polling rate and check if it improves.
  • When playing games on a computer, this issue can be improved by closing unnecessary applications or windows, or restarting a computer.

Others

  • Reset the mouse.
  • Initialize the mouse.