What can I do to solve a problem?
If the speaker does not function as expected, try the following steps to resolve the issue.
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Find the symptoms of the issue in this Help Guide and try any corrective actions listed.
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Restart the speaker.
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Initialize the speaker.
This operation restores the settings such as volume, etc. to the default settings, and deletes all pairing information.
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Look up information on the issue on the customer support website.
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Access the following support home pages to get support information about your speaker:
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For customers in Americas:
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For customers in Europe:
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For customers in China:
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For customers in other countries/regions:
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If the operations above do not work, consult your nearest Sony dealer.
For repairs, both the speaker and wireless microphone will be required.