Unable to connect the speaker to a BLUETOOTH device with One-touch (NFC)

  • If the screen lock is activated on the smartphone, it cannot be connected. Cancel the screen lock on the smartphone.
  • Keep the NFC-compatible device close to the speaker until the NFC-compatible device reacts. If it still fails to connect, move the NFC-compatible device slowly on the N-Mark of the speaker. Follow the instructions on the screen.
  • Check that the NFC function of the NFC-compatible device is set to on.
  • If the NFC-compatible device is in a case, remove it.
  • NFC reception sensitivity varies depending on the device. If you repeatedly fail to connect the speaker with an NFC-compatible device by one touch, make the connection by an on-screen operation.
  • Check that your device is compatible with NFC.
    For details, access the following URL.

    For customers in Europe:

    http://www.sony.eu/support

    For customers in the USA:

    http://esupport.sony.com/US

    For customers in Canada:

    http://esupport.sony.com/CA/

    For customers in other countries/regions:

    http://www.sony-asia.com/section/support

  • If the (power) indicator is off, it will not connect by touching with a smartphone because the speaker is in the power saving mode. After the (power) indicator changes from flashing to staying lit by turning on the speaker, touch with a smartphone again.
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