When you have an issue
Do the following before you request a repair service.
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Read the relevant instruction and troubleshooting topics in this Help Guide.
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Charge the speaker.
You may be able to resolve some issues by charging the built-in battery. Use the supplied AC adaptor for charging.
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Restart the speaker.
Press and hold the
(power) button on the speaker for about 8 seconds. -
Initialize the speaker.
All the settings, including the volume setting, are cleared and the pairing (device registration) information is deleted.
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Visit our customer support home page.
If none of the above works, consult your nearest Sony dealer.
