When you have an issue

Do the following before you request a repair service.

  • Read the relevant instruction and troubleshooting topics in this Help Guide.

  • Charge the speaker.

    You may be able to resolve some issues by charging the built-in battery. Use the supplied AC adaptor for charging.

  • Restart the speaker.

    Press and hold the(power) button on the speaker for about 8 seconds.

  • Initialize the speaker.

    All the settings, including the volume setting, are cleared and the pairing (device registration) information is deleted.

  • Visit our customer support home page.

If none of the above works, consult your nearest Sony dealer.

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