Customer support website

Visit the customer support website in your country or region in the following situations.

  • When you have a question about the player.
  • When you have an issue with the player.
  • When you want information on compatible items.

For customers in the USA, Canada and Latin America:

For customers in Europe:

For customers in Mainland China:

For customers in Asia-Pacific, Oceania, the Middle East and Africa:

For customers who purchased the overseas models:

The contents of the Help Guide may be subject to change without notice due to updates to the product's specifications.