When you have an issue:
Do the following before you request a repair service.
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Find the symptoms of the issue in this Help Guide and try any corrective actions listed.
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Unplug the AC power cord from the outlet, and then plug it back.
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Initialize your wireless speaker.
All the settings, including the volume setting, are cleared and the pairing information is deleted.
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Visit our customer support home page.
If the none of the above works, consult your nearest Sony dealer.
