Pairing cannot be done.
- Bring the headset and the Bluetooth device within 1 m (3 feet) from each other.
- When pairing for the first time after purchasing, initializing, or repairing the headset, the headset enters pairing mode automatically if you remove the headset from the charging case. To pair a second or subsequent device, press and hold the buttons on both the left and right units at the same time for about 5 seconds to enter pairing mode.
- When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again.
- Restart the connected device such as a smartphone or a computer you use, and pair the headset and the device again.
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Set the headset into the charging case.
You may be able to resolve some issues by setting the headset into the charging case. - Reset the headset.
- Initialize the headset, and pair the headset and the device again.
