Initializing the headset to restore factory settings
If the headset does not operate correctly even after resetting, initialize the headset.
Press and hold the buttons on both the left and right units of the headset for about 15 seconds.
The indicators (blue) on the headset repeatedly flash twice in a row, and then the indicators (orange) start flashing.
Release your fingers within 5 seconds after the indicators start flashing.
The indicators (orange) on the headset light up.
Press and hold the buttons on both the left and right units of the headset within 10 seconds after the indicators on the headset light up.
After a few seconds, the indicators (blue) on the headset flash 4 times.
The headset is initialized.
This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.
If the headset does not operate correctly even after initializing, consult your nearest Sony dealer.
About the instruction manual video
Watch the video to find out how to initialize.
- When the initialization is finished, the headset turns off.
- If you have updated the software after purchasing the headset, the software is retained updated even if you initialize the headset.
- When you initialize the headset to restore to the factory settings after you change the language of the voice guidance, the language will not return to the factory settings.