What can I do to solve a problem?
If the headset does not function as expected, try the following steps to resolve the issue.
- Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
-
Set the headset into the charging case.
You may be able to resolve some issues by setting the headset into the charging case. - Charge the headset.
You may be able to resolve some issues by charging the headset battery. - Restart the device that is being connected to the headset.
You may be able to resolve some issues by restarting the device being connected such as your computer or smartphone. - Reset the headset.
- Initialize the headset.
This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. - Look up information on the issue on the customer support website.
If the operations above do not work, consult your nearest Sony dealer.
