Unable to turn on the headset.

  • Make sure the battery is fully charged.
  • You cannot turn on the headset when the headset is placed and being charged in the charging case. Remove the headset from the charging case to turn it on.
  • Charge the charging case.
  • Set the headset into the charging case.
    You may be able to resolve some issues by setting the headset into the charging case.
  • Reset the headset.
  • Initialize the headset, and pair the headset and the device again.