Pairing and connecting with a computer (Windows® 10)

The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.

Before starting the operation, make sure of the following:

  • Your computer has a Bluetooth function that supports music playback connections (A2DP).
  • The computer is placed within 1 m (3 feet) of the headset.
  • The headset is charged sufficiently.
  • The operating instructions of the computer is in hand.
  • Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • If your OS version is Windows 10 version 1803 or later, the Swift Pair function will make pairing easier. To use the Swift Pair function, click the [Start] button - [Settings] - [Devices] - [Bluetooth & other devices], and check [Show notifications to connect using Swift Pair].

  1. Remove both units of the headset from the charging case.

    The headset turns on automatically. Check that the indicators (blue) flash.

  2. Enter pairing mode on this headset.

    When you pair the headset with a device for the first time after purchase or after initializing the headset (if the headset has no pairing information), the headset enters pairing mode automatically if you remove the headset from the charging case. In this case, proceed to step 3 .

    When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the buttons on both the left and right units for about 5 seconds.

    Check that the indicator (blue) on both units of the headset repeatedly flashes twice in a row.

    You will hear the voice guidance say “Bluetooth pairing” from both headset units at the same time.

  3. Wake the computer up if the computer is in standby (sleep) or hibernation mode.
  4. Pair the headset using the computer.

    To connect using the Swift Pair function

    1. Select [Connect] from the pop up menu displayed on your computer screen.

    To connect without using the Swift Pair function

    1. Click the [Start] button, then [Settings].

    2. Click [Devices].

    3. Click the [Bluetooth & other devices] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then click [Add Bluetooth or other device].

    4. Click [Bluetooth].

    5. Click [WF-C500].

    If Passkey (*) input is required, input “0000”.

    The headset and computer are paired and connected with each other.

    The indicators (blue) on both units of the headset flash quickly for about 5 seconds.

    You will hear the voice guidance say “Bluetooth connected” from the unit of the headset that was removed first from the charging case.

    If they are not connected, see “Connecting to a paired computer (Windows 10)”.

    If [WF-C500] does not appear on the computer screen, try again from “To connect without using the Swift Pair function” of step 4 .

    *A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.



  • If pairing is not established within 5 minutes, pairing mode is canceled. In this case, set the headset into the charging case, and start the operation again from step 1 .
  • Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases:
    • Pairing information has been deleted after repair, etc.
    • When a 9th device is paired.
      The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the registration information of the paired device with the oldest connection date is overwritten with the information for the new device.
    • When the pairing information for the headset has been deleted from the Bluetooth device.
    • When the headset is initialized.
      All of the pairing information is deleted. In this case, delete the pairing information for the headset from the connected device and then pair them again.
  • The headset can be paired with multiple devices, but can only play music from 1 paired device at a time.