Unable to connect the speaker to a BLUETOOTH device with One-touch connection (NFC)

  • If the screen lock is activated on the smartphone, it cannot be connected. Cancel the screen lock on the smartphone and touch again.
  • Keep the NFC-compatible device close to the speaker until the device reacts. If you fail to connect, move the device slowly over the N-marked part of the speaker.
  • Check that the BLUETOOTH function is activated on the NFC-compatible device.
  • Check that the NFC function of the device is set to on.
  • If the device is attached with a case, remove it.
  • NFC reception sensitivity varies depending on the device. If you repeatedly fail to connect the speaker with a device by one touch, connect/disconnect it to the speaker by on-screen operation.
  • Check that your device is compatible with NFC. Look up information on the issue on the customer support website.
  • To use the Speaker Add function or Wireless Party Chain function, pair with the speaker in which the (BLUETOOTH) indicator flashes in blue.