What can I do to solve a problem?

If the speaker does not function as expected, try the following steps to resolve the issue.

  • Find the symptoms of the issue in this Help Guide and try any corrective actions listed.
  • Charge the speaker.
    You may be able to resolve some issues by charging the built-in battery.
  • Push the RESET button of the speaker.
  • Initialize the speaker.
    This operation restores the settings such as volume, etc. to the factory default settings, and deletes all pairing information.
  • Look up information on the issue on the customer support website.
  • Access the following support home pages to get support information about your speaker:

If the operations above do not work, consult your nearest Sony dealer.